SUPPORT

Help and answers.

Most common questions answered below. Anything we missed, write to us — we read everything.

How accurate is the AI gemstone scanner?

Our scanner identifies common stones with high accuracy when given a clear, well-lit photograph. For purchases of expensive stones (Ruby, Blue Sapphire, Yellow Sapphire, Diamond), we strongly recommend a certificate from a recognised lab like GIA, IGI, or Gübelin before spending significant money.

Is my Rashi recommendation guaranteed to bring results?

No — and any service that claims so is being dishonest. RashiRocks presents traditional Vedic recommendations for cultural and informational purposes. Wearing a stone is a personal practice; for decisions affecting health, finance, or career, please consult a qualified astrologer and the appropriate licensed professional.

Why does my Rashi here differ from my Western zodiac sign?

Vedic astrology uses the sidereal zodiac (based on actual star positions); Western astrology uses the tropical zodiac (based on Earth's tilt). The two are offset by approximately 23–24 degrees, which means your Vedic Rashi can land in the previous sign compared to your Western reading. Both systems are internally consistent — they just measure differently.

How do I change the email on my account?

Email changes aren't currently self-service. Send a request via the contact form from your existing email address and we'll update it within 2 business days.

How do I cancel a subscription?

Subscriptions can be cancelled from your account settings. The cancellation takes effect at the end of the current billing period. For refund requests, please reach out via contact.

How do I delete my account and data?

Use the dedicated delete my account page. We action deletion requests within 30 days as per India's DPDP Act and GDPR principles.

Do you ship physical stones?

Not directly — RashiRocks is an information and visualisation platform. When commerce features ship, we'll partner with verified jewelers and clearly mark sponsored or affiliate links.

Didn't find what you needed?

Send us a note. We typically reply within 2 business days.

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